Refund policy

Cancellation

We accept cancellation requests before an order has been shipped or entered production. Please contact us as soon as possible at aoiheyaus@gmail.com. Orders that have already shipped cannot be cancelled.

If we cancel an order, a full refund will be issued to the original payment method.

Returns

You may request a return within 14 days after receiving your order. To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is required.

Please contact aoiheyaus@gmail.com before sending any item back. We will provide the appropriate return address. Do not return products directly to the manufacturer.

If a return is due to a change of mind, an ordering mistake, or another reason not caused by us, the customer is responsible for return shipping costs. No restocking fee is charged.

If an item arrives damaged, defective, or incorrect, please contact us with clear photos or video. When the issue is confirmed, we will assist with an appropriate solution, which may include replacement parts, a replacement item, a partial refund, or a return. The customer will not be responsible for return shipping costs when the issue was caused by us.

Replacement Parts

For products with damaged or missing parts, we may arrange replacement parts through the manufacturer. Availability and delivery time depend on the manufacturer and may take approximately 15–90 days. We will provide tracking information after replacement parts are dispatched.

Refunds

After a returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds